DEAR GUESTS!
Welcome to our hotel! We are happy that you have chosen the Kenese Bay Garden Resort & Conference for your holiday. Allow us to guide you through the services and catering units of our hotel with this guest information. In case you have any additional requests or wishes, please do not hesitate to ask our receptionists for assistance.
We wish you a pleasant stay,
The management and the team of the Hotel Kenese Bay Garden Resort & Conference
A
- ACCEPTANCE OF SERVICES
By using the services, you acknowledge that you agree with the hotel’s terms and conditions.
- AIR CONDITIONING
Each room is equipped with air conditioning. You can adjust the temperature using the remote control.
- ADDITIONAL BLANKET
Extra blankets are available free of charge at the reception upon request.
- ARRIVAL
Rooms are available from 3:00 PM on the day of arrival. Early check-in is possible, subject to availability, and may incur an additional charge.
- AMENITIES
In the bathroom, you will find liquid soap, shampoo, and body lotion. If you require additional toiletries (toothbrush, toothpaste, razor, etc.), please contact the reception.
- ACCENT HOTELS
For the best offers, please visit our website or contact reception to book your next stay at Accent Hotels.
B
- BALCONY
Some of our rooms have a balcony. Please feel free to enjoy the view from your room.
- BABY COT / COT
Available free of charge at reception.
- BATHROOM
Our bathrooms are equipped with liquid soap, shampoo, and body lotion. If you require additional toiletries (toothbrush, toothpaste, razor, etc.), please contact the reception.
- BATHROBE
Bathrobes are provided for all our guests in the room. If the size is not suitable, please contact the room attendant or reception.
- BREAKFAST
Start your day well! Breakfast is served daily from 7:00 AM to 10:00 AM. On weekends, breakfast is available until 10:30 AM.
- BED LINEN CHANGE
Bed linen is changed every three days. If you require additional changes, please inform the reception. Towels will be replaced upon request, or you can leave them on the bathroom floor for exchange.
- BUSINESS SERVICES
Printing is available at the printer located near reception. If you need scanning or photocopying, please ask our reception staff for assistance.
C
- CHECK-IN TIME
Rooms are available from 3:00 PM on the day of arrival. Early check-in is possible, subject to availability, and may incur an additional charge.
- CHECK-OUT TIME
Check-out time is at 12:00 PM. Please ensure you check out before this time. Late check-out is possible, subject to availability, and may incur an additional charge.
- CHILD-FRIENDLY FACILITIES
The park has a wooden playground, swings and a sandpit to keep children entertained. Water bikes and high quality SUP bikes are available to ride the waves of Lake Balaton. For families looking for intellectual adventures, we recommend the garden chess.
For parents with children, our hotel offers various children's activities and animation during school holidays. For more information on these programmes, please see the notice or ask at reception.
- CONCIERGE SERVICE
For assistance with baggage storage, directions, or other requests, please approach our reception staff.
D
- DO NOT DISTURB
If you do not require housekeeping services, please place the "Do Not Disturb" sign on your door or inform the reception.
- DEFIBRILLATOR
A defibrillator is available at the reception in case of emergencies. Please contact reception immediately if needed.
E
- EXTRA BLANKET
Extra blankets are available free of charge at the reception upon request.
- ELECTRICAL CONNECTION
The mains voltage is 220 V. Please contact reception if you need an adapter or a plug or converter for international use.
- ELECTRIC BIKE CHARGER
You can charge your electric bike in the covered bike storage next to the main entrance
- ELECTRIC CAR CHARGER
There are 8 electric car chargers in the hotel area. 4 in our car park P1, 4 in the conference car park. You can use them by scanning the QR code and paying directly to the service provider. Please contact reception for assistance.
Reception: +36 30 869 2902
General emergency number: 112
Veszprém Area on-call number: 1830
Police: 107
Ambulance service: 104
Emergency services: 105
F
- FIRE SAFETY
Please read the fire safety instructions placed in your room carefully and familiarize yourself with the location of emergency exits. Green illuminated signs on the corridors show the shortest route to emergency exits.
- FIRE EXTINGUISHERS
Fire extinguishers and red fire alarm cabinets are clearly visible on each floor. In case of a fire, please do not use the elevator! Use the staircase to exit the building and head to the park.
- FIRST AID
In case of first aid, our reception and pool master colleagues are at your disposal, but we are not able to give you medication.
G
- GUEST FEEDBACK
At our hotel and at Accent Hotels, we genuinely care about your experience. We would be grateful if you could take a few moments to share your feedback and thoughts with us. Please leave us a review of our services!
- GUEST RELATION MANAGER
Our guest relation managers are available from 8:00 AM to 12:00 AM (midnight). If you have special requests, comments, or complaints, please approach one of our staff members near the reception.
- GYM
Our fitness room is located on the ground floor of the main hotel building and is open from 6 am to 8 pm. The gym is for your own use only!
I
- IRON
An iron and ironing board are available in your room free of charge upon request. Please contact the reception if you require these items.
- INTERNET ACCESS
We offer free Wi-Fi throughout the hotel. To connect, please choose the "KeneseBayGarden" network and use the following password: KeneseBayWiFi.8174 or scan the QR code on the key card holder.
L
- LOST AND FOUND
For lost and found items, please contact the reception. Except for perishable items, lost items will be kept for 3 months free of charge. We will be happy to send them to you, with prior payment of postage costs.
- LAUNDRY / IRONING
Laundry services are available at our hotel under the following conditions:
Every day, requests made before 09:00 a.m. will be fulfilled within 24 hours or within 6 hours in case of emergency. For more information please contact reception!
- LIFT
The hotel is equipped with several elevators. Please use them as intended. Children under 14 years of age are not permitted to operate the elevators. Elevators only work with the key card.
M
- MASSAGE
During our massage sessions, your preferences are our priority. You can choose between a relaxing treatment or a more intense massage to relieve muscle tension. For bookings, please visit the reception or call: +36 30 869 2902.
To use our minibar service, please choose from the drinks selection below or select from our drinks packages on our website. Chilled drinks and snacks are available 24 hours a day for a fee. Please call reception on request.
https://bit.ly/410wrEu
- MOBILE PHONE
Mobile phones can be used throughout the hotel. However, we kindly ask you to use them discreetly in the restaurant and public areas to ensure the comfort of other guests. If you have forgotten your charger, please contact reception, where we offer several types of chargers free of charge.
N
- NON-SMOKING ROOM
All rooms and areas of the hotel are non-smoking. Please respect this policy.
- NEWSPAPER
Daily newspapers are available at the reception. Please inquire at the reception for availability.
P
Our hotel has a closed parking lot for cars and motorbikes, monitored by a camera, but not guarded. Our car parks are signposted P1/P2/P3. The hotel cannot be held responsible for any valuables or objects left in the vehicle or for any damage caused in the car park. The parking spaces can be entered/exited with your key card.
Parking by bus is available in car park P2.
Please ask at the reception for our current parking rates!
- PILLOW SELECTION
If you require additional or different pillows, please inform the reception. Our pillow selection includes a neck pillow, memory foam pillow, cervical pillow, contour pillow, and Medicare pillow.
- PAPER SERVICE
You can print documents at the printer located near the reception. If you need assistance, please contact the reception.
- PAPER SERVICE
The nearest post office is 20 minutes on foot from the hotel, but you may also hand over your letters and packages to the reception staff for posting.
- PETROL STATION
The nearest petrol station is 4.5 km from the hotel and is available 24 hours a day.
- PHOTOCOPYING, PRINTING
This service is available at reception. For more information, please contact our reception staff.
- PAYMENT
At our reception you can choose between several payment methods. In case of cash you can pay in HUF or Euro.
Eurocard/Mastercard, Maestro, Visa, Amex.
For SZÉP card payments, we accept cards issued by OTP, K&H and MBH .
R
If you would like to enjoy a meal from our restaurant in your room,
You can do so between 07:00 and 23:00. Please select from the menu below and call +36 30 869 2902.
https://bit.ly/410qCa6
If you would like to have a drinkin your room, we are at your service from 0-24 hours.
From 07:00 to 23:00, call +36 30 869 2902 and select from the following menu
https://kenese.accenthotels.com/hu/itallap
Between23:00 - 07:00 you can order drinks and snacks at reception
+36 30 869 2902
https://bit.ly/410wrEu
- RESTAURANT
The Kenese Bay Garden Resort & Conference is committed to offering its guests gastronomic specialities prepared with high quality Hungarian ingredients. Our restaurant offers a buffet breakfast and dinner selection, and our snack menu offers a variety of lunch options in the restaurant and on the terrace from 12.00 - 17.00 every day of the week.
Breakfast 7.00 - 10.00 Saturday - Sunday 7.00 - 10:30
Lunch 12.00 - 17.00
Dinner 18.00 - 21.00
Please visit the restaurant dressed appropriately for the occasion and time of day.
- RECEPTION
The hotel reception is available 24/7 for any inquiries or issues you may have. You can contact us at +36 30 869 2902.
S
- SAUNA
Our wellness area features a sauna park with various saunas. Sauna programs are available on weekends with prior registration, free of charge.
- SAFE
For the safekeeping of your valuables, we recommend using the safe in your room. The safe is large enough to store laptops as well.
- SERVICE CHARGE
A service charge of 15% is included in the prices at our dining establishments.
- SECURITY CAMERA
We have installed security cameras in our corridors and common areas to ensure the safety of our guests.
- SHOE CLEANING
Shoe cleaning is available on the ground floor of the main building. Our shoe cleaning equipment is located at the entrance. You will also find a disposable shoe cleaning sponge in each room or you can use our shoe cleaning service.
- SHOWER CAP
If you need a shower cap, please contact the reception for assistance.
- SMOKING
Smoking is strictly prohibited throughout the hotel, including on the balconies. Smoking is allowed outside the hotel in designated areas.
T
- TAXI
For taxi or transfer services, please contact the reception for more information.
- TELEPHONE
For external or internal communications, please inform the reception.
- TEXTILE CHANGE
Towels will be replaced upon request. To have towels replaced, please place them on the bathroom floor. Towels left hanging on hooks will not be changed.
U
- UMBRELLA
If you need an umbrella, please contact reception.
W
- WELLNESS
Our wellness area is located on the ground floor of the main building, offering access to the indoor and outdoor pools, Finnish and infrared saunas, and steam cabins. Please note that children should not be left unattended in the sauna area.
- Wi-Fi
We offer free Wi-Fi throughout the hotel. To connect, select the "KeneseBayGarden" network and use the following password: KeneseBayWiFi.8174.