Guest Information A-Z

DEAR GUESTS!

Welcome to our hotel! We are happy that you have chosen the Kenese Bay Garden Resort & Conference for your holiday. Allow us to guide you through the services and catering units of our hotel with this guest information. In case you have any additional requests or wishes, please do not hesitate to ask our receptionists for assistance.

We wish you a pleasant stay,

The management and the team of the Hotel Kenese Bay Garden Resort & Conference 

"A"

ACCENT HOTELS

Accent Hotels is one of the youngest and most dynamically developing hotel group in Hungary, providing professional management for a number of hotels both in Hungary and abroad, including the Hotel Kenese Bay Garden Resort & Conference. We are happy to welcome you!

ADAPTER

Should you need an adapter or electrical converter for any of your electrical devices please contact our reception.

ADDITIONAL TOILETRIES

We are happy to provide you with a dental set, sewing kit, shaving set, etc. These services are  available at the reception.

AIR CONDITIONING

All of the rooms of our hotel are air-conditioned. The air conditioner can be adjusted with the remote control. The right upper button © can be used to turn the unit off or on. After switching on, the display shows the set temperature. You can adjust it by the up and down arrows in the center automatically.

 

"B"

BABY COT, BABY BATH

Baby cot and baby bath and changing table are available free of charge. Please call the reception.

BANK, ATM

The next cash machine is located in Balatonakarattya, approximately 1 km from our hotel. For further information please contact our reception.

BAR

Our drink bar and terrace are open from 7.00 a.m. to 10.00 p.m. You are welcome!

BATH TOWEL  FOR THE WELLNESS

If you need extra bath towel for the wellness or beach, there are available upon request at the reception.

BREAKFAST

Start your day with a sumptuous buffet breakfast in our restaurant from 7.00 a.m. until 10.00 a.m.

If you need to depart early, we are happy to offer you a breakfast package which you can pick at the agreed time at our reception. If you need this service please indicate it the previous day until 7 p.m.

 

"C"

CHECK IN / CHECK OUT

On the day of arrival we prepare your room until 3.00 p.m. On the day of departure, we kindly ask you to vacate your room latest until 10.00 a.m. If you require a late check-out, please contact the reception. An extra charge may occur and the service is only provided upon availability.

CLEANING THE ROOM

Our Housekeeping does the daily cleaning in the afternoon. Bed linen are changed twice a week, unless otherwise requested. Should they not be able to access your room (“do not disturb”), you have the possibility to get towels or additional toilet paper at the reception.

In order to protect the environment, towels are also changed twice a week. Should you wish to have your towels changed more frequently please leave them on the bathroom floor. Should you leave your towels hanging in the bathroom, it means you do not wish to have them changed.

COAT HANGERS

Should you require more than the amount provided, please, do not hesitate to contact the reception.

CONCIERGE SERVICE

Luggage storage, relevant information about train and bus schedules, recommendations, etc. are available 24 hours at our reception desk.

CONFERENCE FACILITIES

The Hotel Kenese Bay Garden Resort & Conference is the perfect location for your meetings and events. It does not matter if it is a small training session, a conference or an incentive event, our colleagues will be happy to help you to organise everything.

For further information please contact us via e-mail to sales@kenesebaygarden.hu or phone +36 88 622 148.

CONSUMPTION

Your consumption in our restaurant can be charged to your room and you may pay it before you leave our hotel.

CLOTHING

We ask our guests to visit the restaurant at dinner hours in appropriate clothing. Please leave your shorts, bathrobes in the room.

 

"D"

“DO NOT DISTURB”

In case you do not wish to be disturbed, please hang your ‘Do not disturb’ card on your door handle. It is part of our security policy we do not give out any room numbers of our hotel guests.

DRINKBAR

We are awaiting our guests with special drinks and cocktails in the bar! Opening hours: 7:00 - 22:00 

 

"E"

ELECTRICITY

The voltage is 220V in Hungary. Please, contact our reception for converters if needed.

EMERGENCY CALLS

                               Reception              00 36 88 622 100

                               Emergency             112

                               Police                      107

                               Ambulance            104

                               Fire department   105

 

"F"

FIRE ESCAPE PLAN

Please, read the instructions carefully and locate the emergency exits. In case of fire green lights on the corridors guide you to the exits. Should you see fire, please, immediately dial extension 00 36 88 622 100 for the reception. The fire extinguishers and fire alarms are well marked in red. Do not use the elevators. The staircase leads you to the ground floor of the hotel.

FIRST-AID

If you need the first- aid kit, please contact the reception desk. The hotel cannot provide medicine due to legal regulations.

FLOWERS

Please contact the reception if you need a bouquet of flowers.

 

"G"

GAMES

Please turn to our reception to check upon our lates board game offer. Please make sure to return lent games after use to our reception, so future guests can also enjoy these services.

GUESTS COMMENTS

In our hotel and all Accent Hotels the feedback of our guests is really valuable. Therefore we ask you to complete a quick online survey via www.kenesebaygarden.hu. Thank you very much.

 

"H"

HAIR DRYER

Hair dryers can be found in the bathrooms.

HEATING

Our hotel has a central heating system, which we adjust to the optimal temperature in the rooms before the arrival of our guests, depending on the weather conditions. If the temperature is inadequate and you want to change the temperature, you can manually adjust this with the regulator on the radiator behind the radiator blanket grid. The temperature can be reduced while turning the knob towards the wall, and raised by turning it outward.

 

"I"

INDOOR ACTIVE RECREATION

Fittness room (6am - 10pm), bowling alley (9am - 9.pm), billiards, table football and table tennis. More information please contact the reception.

INFORMATION

Brochures and information materials about the hotel and its area are available at our reception.

INTERNET/WIFI

Wireless internet is at your disposal in all rooms and in common areas.

IRONING ROOM

The reception will be glad to show you our ironing room which is open 24 hours a day. Please do not forget to turn off the lights and the iron after you have finished.

 

"K"

KEYS

Please leave your keys at the reception upon checkout. If you lose the key, you will be charged an amount of 1300 HUF/ key for the loss.

 

"L"

LOST AND FOUND

Please contact the reception to assist you. Lost and found articles, except for perishable items are kept for three months. We will be happy to mail your left items, extra charges for the delivery costs will apply in advance.

LOUNGE AREA

All over the hotel we offer you seating corners to rest and enjoy your time. Please feel free to take a seat.

LUGGAGE ASSISTANCE AND STORAGE

Our reception provides complimentary luggage storage services on demand.

 

"M"

MAINTENANCE

If any technical malfunctions are found please help our work and contact our receptionist. Thank you in advance for your patience!

MASSAGE

Different sorts of massages can be booked in our hotel from external providers. Please ask about our massage services at the reception. You can make an appointment at the reception or by calling +36-70-391-9331

MEDICAL ASSISTANCE

Please, contact our reception.

MOBILE PHONES

Mobile telephones can be used throughout the hotel, although kindly refrain from use in the restaurant and common areas. For the well-being of our guests we trust on your kind understanding that the ringing tone has to be kept on a low level in the restaurant,  and inside the hotel.

Please contact the reception for mobile phone chargers, if you have forgotten to bring yours.

MONEY EXCHANGE

EUR and HUF (Hungarian Forint) cash payment at the reception is accepted, however money exchange in the hotel is not possible. The reception may advise you of the nearby banks, exchange offices and their opening hours.

 

"N"

NON-SMOKING ROOMS

All our guest rooms and the building are non-smoking. Please respect the non-smoking guidelines.

 

"O"

OUTDOOR ACTIVE RECREATION

Tennis court, soccer field, basketball court, table tennis, skittles, garden chess, 12 hole mini golf. For more information please contact the reception. 

 

"P"

PARKING

Our hotel has a closed camera-monitored but unguarded parking are for cars and motorcycles. You can find there within the hotel Parking area I.,  II. and III. 

PAYMENT

Our hotel accepts cash payment in Hungarian Forints (HUF) or Euro (EUR). The following major credit or debit cards are accepted: American Express, Eurocard/ Mastercard, Maestro card, Visa and Visa electron cards. Please, contact our reception for further information. Our Hungarian guests can also pay with SZÉP cards provided by OTP, MKB and K&H.

PETROL STATION

The nearest petrol station is only 4,5 km away from our hotel and it is open 0-24 hours.

PETS

The hotel does not accept pets.

PHARMACY

The nearest pharmacy is 2 km away from our hotel. Tátorján Pharmacy: 8174 Balatonkenese, Fő utca 23. For further information, please call the reception.

PHOTOCOPYING, PRINTING

Photocopying and printing is available at the reception for a charge.

POST OFFICE

The closest post office is located 20 minutes from the hotel. If you wish to send a letter, please hand it on to the reception and we will handle it for you.

 

"R"

RECEPTION

Our colleagues are available 24 hours a day (via phone on 00 36 88 622 100) with the following services: sport equipment rental, massage registration, tennis and bowling reservations, office services (fax, copy etc.). 

RESTAURANT

Our restaurant is located on the ground floor. The buffet table is available at the restaurant. It is strictly forbidden to take food and drinks from the restaurant!

Opening hours: Breakfast  7:00-10:00 Lunch 12:00-16:00 Dinner 18:00-21:00  

During this time you are welcome!

ROOM RESERVATIONS

Should you wish to book a room for your upcoming visit please contact our reception. Visit the official website of the Hotel Kenese Bay Garden Resort & Conference for the best available rates: https://kenese.accenthotels.com/en

 

"S"

SAFE AND RESPONSIBILITY

Safety boxes are available at the reception free of charge. 

SEWING KIT

A sewing kit is available at our reception.

SHOE SHINE

Shoe shine machine is available on the ground floor, left from the main entrance.

SHOPS

Please contact the reception for the list of shops and opening hours.

SIGHTSEEING, EXCURSIONS

Balatonkenese and its surroundings offer a wide range of programmes and excursions. Our reception will be pleased to advise you.

SLIPPERS

Should you need comfortable slippers, please call the reception.

SMOKING POLICY

Kenese Bay Garden Resort & Conference Hotel is a dedicated non-smoking hotel for the comfort and health of our guests. Smoking is permitted from 5 meters of the entrances at the designated smoking areas.

STATIONS (BUS & TRAIN)

The train station is 1,5 km away. Please check with our reception for further information.

 

"T"

TAP WATER

The tap water is potable quality. 

TAXI AND TRANSFER

Please call the reception.

TELEVISION

You can switch on the TV with the help of the remote control and choose any program from the menu. You will find the list of TV channels on your desk.

TIME ZONE

The local time in Hungary is based on the Mid-European time (Greenwich Mean Time +1 hour). For the exact time, please ask the reception.

TIPPING

The service charges in Hungary are not included in the prices of the hotels and restaurants. Should you feel that you received a very good service, of course a tip is always welcome. As a general idea 10-15 % of the total price is recommended. Our prices in the restaurant include a service charge.

 

"W"

Pools: swimming pool, children´s pool, whirlpool (indoor and outdoor), diving pool. Sauna and spa experiences: Finnish, infra, aroma and steam sauna, ice fountain. Our lounges are equipped with deckchairs. 

OPENING HOURS: 8 am - 9:30 pm daily, outdoor jacuzzi opening hours: 9 am – 9 pm

 

Any more questions please dont hesitate to contact the hotel colleagues! We wish you a pleasant stay!

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